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BUYING PROCEDURE

The virtual shopping cart lets you select the products you are interested in. To select a product, it is sufficient to enter the number of bottles you wish to buy in the card that appears for each item. You may check the contents of your shopping cart at any time and change the quantity of items selected.
After completing your order:
- if you are a registered Customer, enter your email address and password, check that all data are correct, choose payment and shipping method and complete the procedure to place the order,
- if you are a new Customer, fill out the customer card making sure that all data are correct, choose payment and shipping method and complete the procedure to place the order.
After placing the order you shall receive an email confirmation with your order number. Always remember to mention your order number when contacting Casa Porciatti.
For your purchases you may choose one of the following payment options when checking out:

Wire transfer: A particularly convenient and secure method if you have a current account that can be used through the home banking system.
Bank data for payments by wire transfer:

BBAN - A 01030 71950 000000107265

IBAN - IT 94 A 01030 71950 000000107265

BIC - PASCITM1S77

As description of payment please specify “Purchase of Porciatti L.&A. snc goods” and the order number your payment refers to. Your order shall be processed as soon as we verify receipt of the transfer.

PayPal: The secure PayPal system accepts Visa or MasterCard credit card payments. At the end of the buying procedure, after placing the order, the ’PayPal, Pay Now’ button appears. By clicking on it, payment is made through the PayPal secure server, where you can use your credit card. You shall receive a payment confirmation notification once payment is made. It is not necessary to register on PayPal to complete the purchase.

Transportation fees are calculated automatically depending on weight, overall volume of the products placed in your shopping cart and destination of the goods. The latter shall be shipped with an invoice and/or fiscal receipt recording the purchase.

TERMS OF SALE

DEFINITION AND SCOPE OF THE CONTRACT
This is a distance contract in compliance with art. 50 et seq. of Legislative Degree no. 206 of 6th September 2005 (“Consumer Code”). The scope of the contract is the sale of movables between Porciatti L. & A. snc., with registered office in Radda in Chianti, Piazza 4 Novembre 1, Tax Code/VAT No. 00655330520, Siena Business Register No. 00655330520, and the Customer. The Contract is executed directly through the acceptance by Porciatti L. & A. snc of a purchase order placed by the Customer by telephone or through the website www.casaporciatti.it and/or through other distance sales systems.

PRICES AND AVAILABILITY OF THE GOODS

Prices of the goods include VAT.
Some items may be subject to limited availability. For this reason, acceptance by Casa Porciatti of the purchase order submitted by the Customer depends on whether the items requested are in stock. Casa Porciatti undertakes to immediately notify the Customer of unforeseeable stock shortages resulting from excessive demand or other reasons.

Casa Porciatti reserves the right to refuse the sale and notify the refusal to the Customer within 10 days of receipt of the order.

SHIPPING
Shipping fees are at the Customer’s charge.

Shipments within:

ITALY
Shipments with Mail Boxes etc. or Sda. Delivery (from Mondays to Fridays) throughout the national territory within 3 working days from the date of shipment. Shipping fees include packaging and insurance.

EUROPE
for further information: This email address is being protected from spambots. You need JavaScript enabled to view it.

USA
We don't ship any food or spirits to the Usa, only wine (max alcoholic content 15%), olive oil and vinegar
approx. 21 working days (for further information: This email address is being protected from spambots. You need JavaScript enabled to view it. )

See the table with the shipping rate

Estimated delivery times:

ITALY: max. 3 working days

USA: approx. 21 working days (for further information: This email address is being protected from spambots. You need JavaScript enabled to view it. )
Please contact us for shipments to countries we usually do not ship to.

The shipping invoice is issued at the time of shipment and is included in the packaging, unless otherwise requested by the Customer.

GOODS DELIVERY - CLAIMS

Casa Porciatti delivers the goods to the address indicated by the Customer, within 30 (thirty) days of the execution of the Contract.
The contract is considered executed once payment is made.
Any claims may be submitted to the following address:This email address is being protected from spambots. You need JavaScript enabled to view it.

On delivery, the Customer is requested to check:

that the packaging is in good condition, not damaged, not wet, and compliant with normal packaging standards. \n \n•\tThat the number of boxes delivered is the same as the number stated on the waybill.

By signing the delivery documents, the Customer accepts the goods delivered without reservation.

Claims, if any, shall be lodged immediately with the carrier; failing these, the goods shall be deemed duly delivered; please keep all documents contained in the packaging.

Complaints about the shipped goods should be lodged firstly with the carrier who made the delivery, by calling - if possible - a toll free number or any other number made available to the Customer, or by going to the closest office. Subsequently, the complaint should be notified by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax at +39(0577)738055, complete with photo(s), and reporting the date and time of delivery and the reference number of the file opened by the carrier who made the delivery.

Claims lodged more that 5 days after receipt of the goods shall not be accepted.

If the goods show visible signs of damage (broken boxes, wine leaks, etc.) at the time of delivery by the carrier, it is advisable to refuse them.
Casa Porciatti shall make a new shipment of undamaged products.

In case of delivery of several packages, it shall be sufficient to refuse only the package containing the damaged goods, stating “with reservation” on the delivery note.
Casa Porciatti shall replace only the damaged goods.

INFORMATION ON THE RIGHT OF CANCELLATION

The right to cancel may be exercised, within the established cancellation period, by giving a notice of the cancellation in writing to the following address: Porciatti L. & A. snc – 53017 Radda in Chianti (SI), Piazza IV Novembre, 1.
The right to cancel can be exercised within 10 working days of the receipt of the goods (art. 65, par. 2, letter a). The right to cancel is respected when Porciatti L. & A. snc receives the Customer’s notice of cancellation within the cancellation period stated above. The notice shall be given by registered letter with acknowledgement of receipt, by fax at +39(0577)738234 followed by a confirmation sent by registered letter within 48 hours of the fax, or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.
The goods received shall be returned to the following address: Porciatti L. & A. snc – Piazza 4 Novembre 1, 53017 Radda in Chianti (SI) within 15 working days of receipt of the goods.

Shipping costs shall be borne by the Customer.

CUSTOMER’S OBLIGATIONS

The Customer declares and guarantees: (i) to be a consumer in compliance with the provisions of art. 3 of the Consumer Code; (ii) to be of full age; (iii) that the data provided by him/her for the execution of the Contract are true and correct. \n \nRIGHT OF CANCELLATION \n \nThe Customer is entitled to cancel the contract entered into, without penalty and without the need to state the reason(s) for the cancellation, within 10 days of the receipt of the goods.

The Customer may exercise the right to cancel within the cancellation period stated above, by giving written notice thereof to the registered office of Casa Porciatti, to be sent by registered letter with acknowledgement of receipt, by telegram or by email.
The Customer who wishes to exercise the right to cancel shall return the goods to the address stated on the invoice, following the instructions stated therein, within 15 days of receipt of the goods. Pursuant to art. 55, par. 2 of the Consumer Code, the Customer shall not be entitled to cancel in the following circumstances:
- supply of custom-made or personalised goods or of goods that, because of their nature, cannot be returned or risk to deteriorate or spoil rapidly (e.g. food products);
Return costs are at the Customer’s charge. Casa Porciatti shall reimburse, within 30 days of the date of receipt of the goods from the Customer:(i) the total price paid by the Customer if the product is returned unopened; or (ii) the fraction of the price equivalent to the amount of goods actually returned by the Customer in case the latter has made use of it in a substantial matter and/or in such a manner as to diminish its value.
Goods shall be returned in their original packaging and suitably packed to prevent damage during transportation.

 

 

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Contact us

    • icon
      Piazza Quattro Novembre, 1 - 53017 Radda in Chianti
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      Tel.: +39 0577 738055 | +39 0577738234
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      Hours Bottega & Macelleria:
      08:00 - 13.00 16:00 - 20.00 
      Closed on Sunday afternoon in summer and Sunday and Wednesday aftrernoon in winter.
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      Hours Enoteca & Wine Bar: 
      10:30 - 19:30.
      Sunday 10:30 - 13:00
    • Wine Store and Wine bar open from 21th of March to the 4th of November.
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